Privacy and Cookie Policy

This privacy policy explains how we use any personal information we collect about you when you use this website.

What information do we collect about you?

We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.

How will we use the information about you?

We collect information about you to process your order, manage your account and, if you agree, to email you about other products and services we think may be of interest to you.

We use your information collected from the website to personalise your repeat visits to our website. If you agree, we shall pass on your personal information to our group of companies so that they may offer you their products and services.

Phoenix Stairlifts will not share your information for marketing purposes with companies outside the Phoenix Stairlifts Group.

In processing your order, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies.


We would like to send you information about products and services of ours and other companies in our group which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.

You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of the Phoenix Stairlifts. If you no longer wish to be contacted for marketing purposes, please click here.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address. We may make a small charge for this service.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 19/11/2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

By email at

Our Cookies Policy

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website, to provide personalised services on the website, and to compile statistical reports on website activity.

For further information visit or

You can set your browser not to accept cookies, and you can delete or restrict cookies. To do this you can use your browser - since each browser is different, please refer to the browser help section and choose to change cookie preferences.

Some of our website features may not function as a result of you disabling or removing cookies. This website provides you with a personalised online shopping experience and to do so it requires your device to accept cookies.

We keep the information you share with us as safe as possible and so our cookies don’t contain any personal information. Instead they hold a reference which allows us to link up with your secure personal information once you are logged in.

Here is a list of the main cookies we use, and what they are used for:

Google Analytics
To anonymously let us see how many people are visiting our website. We do not know if you have personally visited based on Google Analytics data.

This cookie policy only applies to cookies sent directly from our website. Please check the third-party websites for information on their cookies.

Here is a list of the main third-party cookies found on our website, and what they are used for:

Google Analytics
To anonymously let us see how many people are visiting our website. We do not know if you have personally visited based on Google Analytics data.