FAQs

Will I need to redecorate after my Acorn Stairlift is installed?

As the Acorn Stairlift is installed onto the staircase and not the wall, it means that there is minimal disruption to you or the interior of your home. There are also no unappealing holes and marks to cover up or repair.

You can count on Acorn to provide you with stairlift engineers who are committed to installing your stairlift, making sure it works and that you are 100% comfortable before leaving your home exactly as they found it.

I have a disability. Will an Acorn Stairlift be suitable for me?

Whilst Acorn design all their stairlifts with the aim to ease the difficulties that people with mobility issues might have with climbing or descending stairs, it is always best to talk through your specific requirements with an advisor so that they can discuss your particular requirements and explain all of the options that are available to you.

Get in touch now to talk through your particular requirements with an experienced stairlift advisor.

I have problems with my knees; can I still use an Acorn Stairlift?

Simply put, yes. The Acorn Superglide Perch is an ideal stairlift for those with knee problems, so if you have a staircase that is at least 66 cm wide then this stairlift will be perfect for you.

Get in touch now to ask any questions that you might have concerning the suitability of specific stairlifts in relation to your particular situation or health.

What is the maximum weight that an Acorn Stairlift will carry?

Depending on which stairlift you are interested in, the maximum weight will vary. For instance, the Acorn Superglide Stairlift’s maximum user weight is 20 stone (280 lbs.). However, should you require an option that is suitable for larger users, then Acorn also have a stairlift option that is suitable for those weighing up to a maximum of 25 stone (350 lbs.).

Should you wish to discuss the maximum weight of any of Acorn’s stairlifts in more detail, please get in touch.

What happens if there is a power failure, will I be stranded?

Acorn Stairlifts operate using DC power, battery power, which means that even in the event of a mains power cut, the stairlift will continue to operate and make sure that you get to the top or bottom of the stairs safely and smoothly. Acorn actually pioneered the use of DC technology in the stairlift market, a step which all other manufacturers have since followed, which goes to show just how good this technology really is.

Battery life is dependent on a number of things, such as the length and angle of the staircase, as well as the weight of the user. However, typically a fully charged stairlift battery, on an average staircase, will last 15-20 return trips.

Please contact us should you wish to discuss the battery life of any Acorn Stairlifts in more detail.

If I arrange for a survey, will I get the hard sell?

In short, no, not at all.

When the Acorn Stairlift surveyor conducts the survey, it is entirely free of any obligation and you should never feel under any pressure to buy. The surveyor is there to answer any of your questions and ensure that in the case you do decide to go ahead with a stairlift purchase, that all your requirements are noted and met.

Once the surveyor has measured up and taken note of all your requirements, you will be given your own specific quote for free and then it is up to you whether you decide to buy or not.

Please contact us in the event you are interested in having your home measured up for a stairlift or to find out more about Acorn Stairlifts in general.

How long does it take to install an Acorn Stairlift?

Somewhat surprisingly, installing an Acorn Stairlift hardly takes any time at all. This is because of the work that the surveyor did at your initial appointment. Acorn Stairlifts are manufactured to fit the exact dimensions that were taken by the surveyor, so the installation process usually doesn’t take any longer than an hour usually.

If you have ordered a curved stairlift then it may take slightly longer than an hour, however, disruption to your daily schedule is most definitely kept to a minimum and the installers will ensure that everything is working and that you are happy about how everything works, before leaving you to try out your new stairlift for the first time.

What kind of warranty does Acorn offer?

Upon purchase of your Acorn Stairlift, you will also get a fully comprehensive 12 month warranty, which means that should any part of your stairlift fail due to manufacturing fault in the first 12 months of ownership, then Acorn will provide you with an expertly trained engineer, free of charge, who will fix your stairlift and get it back to full working order.

In addition to the 12 month warranty, Acorn also offers many other Cover Plans, which should be accessible to a range of budgets. Do keep in mind that Acorn Stairlifts are very durable and reliable and manufactured to extremely high standards, however, it is always good to be safe rather than sorry when it comes to technical pieces of equipment.

Acorn Stairlift is under legal obligation to meet the following standards:

BS 5776:1996 - British Standard - 'Specification for powered stairlifts'
CE Mark - Acorn Stairlift meets the requirements of the applicable European Directive(s).
UL compliant(Underwriters Laboratory Inc.) for mechanical and electrical hazards ^*

Should you wish to discuss Acorn’s extended Warranty Cover Plans in more detail, please get in touch.

How much does an Acorn Stairlift cost?

Each Acorn Stairlift is manufactured specifically to individual requirements and this means that it is not possible to attach set prices to each stairlift, as this would be misleading. Each household’s staircase will have different dimensions and so this will have an effect on the price of the stairlift provided.

You will be given a free, fixed price quote on the day that your stairlift surveyor comes to your house and takes the measurements, so you will be able to discuss all of your requirements, as well as your budget at the time of the appointment in order to make sure that nothing comes as a shock to you.

If you are interested in finding out how much it would cost to install a stairlift in your home, please contact us now to arrange an initial appointment.

How much does a stairlift cost to run?

Due to the fact that Acorn Stairlifts operate on DC power (rechargeable batteries), it means that the running cost is actually rather low and the batteries last for an extremely reasonable amount of time, due to the fact they are not wasting any power when the stairlift is not being used.

Do I have to pay VAT on my stairlift?

To check if you are exempt or eligible for reduced VAT, you will need to check if you meet the specific criteria set by HM Revenue & Customs.

Click here to find out more about VAT exemptions.

Please feel free to contact us on ………… should you have any questions regarding Acorn stairlifts.